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Questions about your order, our ingredients, or which balm suits your skin? We read every message and we're happy to help.
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Quick answers
The questions we hear most — about shipping, returns, and what goes into every jar.
How does shipping work?
We ship across Canada from our Alberta studio. Orders are prepared with care within a few business days, and shipping is free on all orders over $70. $5 flat shipping rate for all orders under $70 CAD.
What is your return policy?
We stand behind every jar. If something arrives damaged or isn't right for your skin, email us within 30 days of delivery and we'll arrange a refund or replacement.
What makes your ingredients different?
Every balm starts with grass-fed and grass-finished Alberta suet tallow, blended with certified organic botanicals. No synthetic fillers, no fragrance oils, nothing you can't pronounce.